{"id":20,"date":"2025-09-22T02:33:38","date_gmt":"2025-09-22T02:33:38","guid":{"rendered":"https:\/\/pems-italy.it\/?page_id=20"},"modified":"2025-09-22T02:33:38","modified_gmt":"2025-09-22T02:33:38","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/pems-italy.it\/fr\/refund_returns-2\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p><b>Ceci est un exemple de page.<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Aper\u00e7u<\/h2>\n\n\n\n<p>Notre politique de remboursement et de retour est valable 30 jours. Pass\u00e9 ce d\u00e9lai, nous ne pouvons pas vous offrir un remboursement complet ni un \u00e9change.<\/p>\n\n\n\n<p>Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que lorsque vous l&#039;avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d&#039;origine.<\/p>\n\n\n\n<p>Plusieurs types de marchandises ne peuvent \u00eatre retourn\u00e9es. Les denr\u00e9es p\u00e9rissables telles que la nourriture, les fleurs, les journaux ou les magazines ne peuvent pas \u00eatre retourn\u00e9es. Nous n&#039;acceptons pas non plus les produits \u00e0 usage intime ou sanitaire, les mati\u00e8res dangereuses, ni les liquides ou gaz inflammables.<\/p>\n\n\n\n<p>Articles suppl\u00e9mentaires non retournables :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cartes cadeaux<\/li>\n<li>Produits logiciels t\u00e9l\u00e9chargeables<\/li>\n<li>Certains articles de sant\u00e9 et de soins personnels<\/li>\n<\/ul>\n\n\n\n<p>Pour compl\u00e9ter votre retour, nous avons besoin d&#039;un re\u00e7u ou d&#039;une preuve d&#039;achat.<\/p>\n\n\n\n<p>Veuillez ne pas renvoyer votre achat au fabricant.<\/p>\n\n\n\n<p>Il existe certaines situations dans lesquelles seuls des remboursements partiels sont accord\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Livre avec des signes \u00e9vidents d&#039;utilisation<\/li>\n<li>CD, DVD, cassette VHS, logiciel, jeu vid\u00e9o, cassette audio ou disque vinyle qui a \u00e9t\u00e9 ouvert.<\/li>\n<li>Tout article qui n&#039;est pas dans son \u00e9tat d&#039;origine, qui est endommag\u00e9 ou qui pr\u00e9sente des pi\u00e8ces manquantes pour des raisons qui ne sont pas dues \u00e0 notre erreur.<\/li>\n<li>Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous confirmer sa r\u00e9ception. Nous vous informerons \u00e9galement de l&#039;acceptation ou du refus de votre remboursement.<\/p>\n\n\n\n<p>Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement d&#039;origine, dans un certain d\u00e9lai.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remboursements tardifs ou manquants<\/h3>\n\n\n\n<p>Si vous n\u2019avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d\u2019abord \u00e0 nouveau votre compte bancaire.<\/p>\n\n\n\n<p>Contactez ensuite votre soci\u00e9t\u00e9 de carte de cr\u00e9dit, car cela peut prendre un certain temps avant que votre remboursement ne soit officiellement publi\u00e9.<\/p>\n\n\n\n<p>Contactez ensuite votre banque. Un d\u00e9lai de traitement est souvent n\u00e9cessaire avant qu&#039;un remboursement ne soit effectu\u00e9.<\/p>\n\n\n\n<p>Si vous avez effectu\u00e9 toutes ces \u00e9tapes et que vous n&#039;avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l&#039;adresse {adresse e-mail}.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Articles en solde<\/h3>\n\n\n\n<p>Seuls les articles \u00e0 prix r\u00e9gulier peuvent \u00eatre rembours\u00e9s. Les articles sold\u00e9s ne sont pas remboursables.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9changes<\/h2>\n\n\n\n<p>Nous rempla\u00e7ons les articles uniquement s&#039;ils sont d\u00e9fectueux ou endommag\u00e9s. Pour un \u00e9change contre le m\u00eame article, envoyez-nous un e-mail \u00e0 {adresse e-mail} et renvoyez-le \u00e0 {adresse physique}.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cadeaux<\/h2>\n\n\n\n<p>Si l&#039;article \u00e9tait marqu\u00e9 comme cadeau lors de l&#039;achat et qu&#039;il vous a \u00e9t\u00e9 exp\u00e9di\u00e9 directement, vous recevrez un avoir d&#039;un montant \u00e9quivalent \u00e0 celui de votre retour. D\u00e8s r\u00e9ception de l&#039;article retourn\u00e9, un ch\u00e8que-cadeau vous sera envoy\u00e9 par courrier.<\/p>\n\n\n\n<p>Si l&#039;article n&#039;a pas \u00e9t\u00e9 marqu\u00e9 comme cadeau lors de l&#039;achat, ou si le donateur du cadeau a fait exp\u00e9dier la commande pour vous l&#039;offrir plus tard, nous enverrons un remboursement au donateur du cadeau et il sera inform\u00e9 de votre retour.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retours d&#039;exp\u00e9dition<\/h2>\n\n\n\n<p>Pour retourner votre produit, vous devez l&#039;envoyer par courrier \u00e0\u00a0: {adresse physique}.<\/p>\n\n\n\n<p>Les frais de retour sont \u00e0 votre charge. Ces frais ne sont pas remboursables. En cas de remboursement, les frais de retour seront d\u00e9duits de celui-ci.<\/p>\n\n\n\n<p>Selon l&#039;endroit o\u00f9 vous vivez, le temps n\u00e9cessaire pour que votre produit \u00e9chang\u00e9 vous parvienne peut varier.<\/p>\n\n\n\n<p>Si vous retournez des articles plus chers, vous pouvez envisager d&#039;utiliser un service de livraison avec suivi ou de souscrire une assurance livraison. Nous ne garantissons pas la r\u00e9ception de votre article retourn\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Besoin d&#039;aide ?<\/h2>\n\n\n\n<p>Contactez-nous \u00e0 {email} pour toute question relative aux remboursements et aux retours.<\/p>","protected":false},"excerpt":{"rendered":"<p>This is a sample page. Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 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